# Facilio: Features, Pricing, Integrations & AI Visibility > Facilio reviewed for CRE property managers: a connected CMMS with tenant portal, email-to-ticket, QR codes and a WhatsApp agent, plus the chargeback test. Canonical: https://webpossible.com/vendors/facilio/ Source: https://webpossible.com/vendors/facilio/ Format: Markdown version for AI agents. The canonical HTML page is at the source URL above. Last verified: 2026-09-04 --- Vendor profile · verified 2026-09-04 # Facilio: Features, Pricing, Integrations & AI Visibility By Ryan York · last verified 2026-09-04 ## On the record From the shared vendor database. Every fact carries its source and the date it was checked; anything not listed here is a question for the vendor. Category [CRE Facilities Management](/property-management-software/facilities-management-cre/) What it is · [source](https://facilio.com/product/service-request-software/) · verified 2026-09-05 Connected CMMS with AI agents: tenant service requests via portal, email, QR codes and WhatsApp, work orders, preventive maintenance, inspections, vendor and inventory management; sells to CRE portfolios, FM providers. Pricing model · [source](https://facilio.com/) · verified 2026-09-05 Not published PMS integrations Not published; ask which PMS marketplaces list it. Property types and portfolio fit Commercial Facilities Also known as Facilio Connected CMMS, Atom Assistant, Mira Website [https://facilio.com/](https://facilio.com/) Facilio is a connected CMMS that describes itself as having AI built inside. Its service request product takes tenant requests through a web and mobile portal, email-to-ticket, QR codes on assets and WhatsApp through a helpdesk agent called Mira, then runs work orders, preventive maintenance, inspections, vendor management, field service, inventory, energy monitoring and refrigeration compliance behind them. A set of agents it calls the Atom Assistant Suite handles service requests, reporting and invoice verification. In the [guide to facilities software for commercial property managers](/property-management-software/facilities-management-cre/), Facilio is the CRE-native challenger that has written the most about the landlord’s actual problem, which is what happens to a request after the tenant sends it. ## Who it fits The database tags commercial facilities. Facilio’s site says it sells to commercial real estate portfolios and to FM service providers, and lists retail, healthcare, education and corporate alongside. The buyer it writes for is the engineering or operations team at an office portfolio that runs MRI or a similar system and has never had a tenant portal it liked. Facilio’s own guide to tenant service requests is the sharpest description of that buyer in our research. It quotes clients on requests lost in a maze of emails and disparate systems, on secondary billing done by hand as an absolute nightmare, and on delays in work order execution, chaotic secondary billing and tenant frustration that undermines retention. It says most legacy systems like MRI do not offer a native portal and force a third-party product, and names Hydra and Nexus Payables as systems a request has to bridge. If that paragraph describes your building, Facilio wrote it for you. If your tenants never get billed back, the pitch matters less. ## Pricing Pricing is not published on any page we fetched. Ask for the unit of pricing, the rate, the minimum, whether tenant and contractor logins are counted, whether the Atom agents and the WhatsApp channel cost extra, and the contract term. Its case studies claim an 80 percent reduction in daily manual data entry and 90 percent SLA adherence; ask which customer, which portfolio size, and what the baseline was. ## Integrations The database records no named integration. Facilio’s pages name no PMS, though its guide names MRI, Hydra and Nexus Payables as the systems a tenant request has to travel through, which tells you it has thought about the problem without telling you what it has built. Ask which lease accounting systems it syncs with today, which direction properties and tenants move, and whether a chargeback posts as a receivable or leaves as a file. Ask for the customer reference on your PMS. ## Limitations and questions to ask Start with the chargeback. Bring a closed work order with two hours of engineer time and parts and ask to see the tenant invoice at the lease rate, then where it lands in your accounting system. This is the workflow Facilio’s own guide calls a nightmare when done by hand, so it should be able to do it on screen. Then intake. Ask what happens to the tenant who phones the front desk, since email, QR and WhatsApp cover the tenants who already use them. Ask how Mira decides what it can close and what it escalates. Then the agents. Ask what invoice verification checks, what it rejects, and who signs off. Ask what the reporting agent can answer that the dashboard cannot. Then refrigeration and energy. Both are on the feature list. Ask whether they are priced separately and whether a pure office portfolio needs them. ## Alternatives The [category vendor list](/property-management-software/facilities-management-cre/vendors/) compares all twelve. The two closest independents are [Visitt](/vendors/visitt/), which bundles tenant billing, vendor payments and COI management and names Related, Newmark and CBRE as customers, and [Electronic Tenant Solutions](/vendors/electronic-tenant-solutions/), the long-running service request and tenant-communication suite. Building Engines is the JLL-owned option that engineering teams name first. ## AI visibility The AI Shortlist Index will measure this category when a prompt set is approved, and until then this profile carries no number. ## Live from the Index, September 2026 This vendor is not in an Index category yet. Part of [/property-management-software/facilities-management-cre/](/property-management-software/facilities-management-cre/).