# ServiceChannel: Features, Pricing, Integrations & AI Visibility > ServiceChannel reviewed for multi-site operators: work order automation, a performance-scored provider marketplace and managed FM for 600+ brands. Canonical: https://webpossible.com/vendors/servicechannel/ Source: https://webpossible.com/vendors/servicechannel/ Format: Markdown version for AI agents. The canonical HTML page is at the source URL above. Last verified: 2026-09-04 --- Vendor profile · verified 2026-09-04 # ServiceChannel: Features, Pricing, Integrations & AI Visibility By Ryan York · last verified 2026-09-04 ## On the record From the shared vendor database. Every fact carries its source and the date it was checked; anything not listed here is a question for the vendor. Category [CRE Facilities Management](/property-management-software/facilities-management-cre/) What it is · [source](https://servicechannel.com/) · verified 2026-09-05 Facilities management platform for multi-site brands (Fortive since 2021): work order automation, asset tracking, preventive maintenance, compliance, a performance-ranked provider marketplace and managed FM; 600+ brands. Pricing model · [source](https://servicechannel.com/) · verified 2026-09-05 Not published PMS integrations Not published; ask which PMS marketplaces list it. Property types and portfolio fit Commercial Facilities Also known as ServiceChannel Managed, Fortive ServiceChannel Website [https://servicechannel.com/](https://servicechannel.com/) ServiceChannel calls itself the number one facilities management platform for multi-site brands. The platform covers work order automation, asset tracking and preventive maintenance, compliance and risk, and a service-provider marketplace that scores providers on actual performance data, and the company also sells ServiceChannel Managed, a facilities management service run on the software. It joined Fortive in 2021 and counts 600+ brands as customers, naming Adidas, CVS, Panda Express, Louis Vuitton, Trader Joe’s and Sam’s Club. In the [category guide for commercial facilities software](/property-management-software/facilities-management-cre/), ServiceChannel sits in the occupier group, built for the tenant with hundreds of stores rather than for the landlord who owns the building. ## Who it fits The database tags commercial facilities. ServiceChannel’s own segments are multi-site retail, restaurants, grocery, luxury retail, convenience, financial services, hotels and healthcare, all on the occupier side. The buyer is a facilities director at a chain that leases its locations, manages hundreds of outside contractors, and wants to manage all maintenance activity from a single platform with the contractors scored on past performance. A landlord is not that buyer. The homepage does not mention tenant portals, tenant billing or lease accounting, because ServiceChannel’s customer is the tenant. Where it belongs in a landlord’s world is on the other side of the lease. The retail tenant in your building may run ServiceChannel for its own space, and the two systems will not talk unless someone makes them. ## Pricing Pricing is not published. Ask for the unit of pricing, the rate, the minimum, whether providers pay to be in the marketplace and how that affects who shows up, what ServiceChannel Managed costs on top of the software, and the contract term. Ask how the marketplace fee interacts with the contractors you already use. ## Integrations The database records no named integration. The homepage names no system. For a multi-site operator the question is the ERP and accounts payable connection, whether work-order invoices flow to payment inside the platform, and how the asset registry syncs with whatever the real estate team runs. Ask for a customer reference on your finance system. ## Limitations and questions to ask Start with the marketplace. Ask whether it is optional, whether jobs can be restricted to your own contractors, how providers are scored, who holds their certificates of insurance, and what the platform does on a no-show. Then the managed service. Ask where ServiceChannel Managed ends and the software begins, who the people are, and what you keep if you stop paying for the service but keep the platform. Then the parent. Fortive also owns eMaint, another vendor in this category. Ask whether they share data or a roadmap. Then the landlord question, if you are one. Ask whether any building owner runs the platform for base-building maintenance and how tenant requests come in, because the homepage does not describe that workflow. ## Alternatives The [full vendor list for the category](/property-management-software/facilities-management-cre/vendors/) compares all twelve. The direct alternative for a multi-site operator is [Fexa](/vendors/fexa/), which sells a CMMS, refrigerant tracking and a provider network to retail, grocery and restaurant chains. The enterprise alternative with its own provider network is [Corrigo](/vendors/corrigo/), JLL’s CMMS with 70K+ vetted providers. A landlord should start with the CRE-native vendors instead. ## AI visibility The AI Shortlist Index will measure this category when a prompt set is approved, and until then this profile carries no number. ## Live from the Index, September 2026 This vendor is not in an Index category yet. Part of [/property-management-software/facilities-management-cre/](/property-management-software/facilities-management-cre/).