# Utility Connect: Features, Pricing, Integrations & AI Visibility > Utility Connect reviewed: a free, branded move-in concierge for residents, paid by providers, with API and CSV handoff. Who it fits and what to ask. Canonical: https://webpossible.com/vendors/utility-connect/ Source: https://webpossible.com/vendors/utility-connect/ Format: Markdown version for AI agents. The canonical HTML page is at the source URL above. Last verified: 2026-10-05 --- Vendor profile · verified 2026-10-05 # Utility Connect: Features, Pricing, Integrations & AI Visibility By Ryan York · last verified 2026-10-05 ## On the record From the shared vendor database. Every fact carries its source and the date it was checked; anything not listed here is a question for the vendor. Category [Utility Management](/property-management-software/utility-management/) What it is · [source](https://www.utilityconnect.net/property-management/integration) · verified 2026-10-05 Free branded relocation concierge that property managers offer to residents to arrange utility and home service connections at move-in, through a private-label microsite, a dedicated phone line and API, CSV, FTP or email lead handoff. Pricing model · [source](https://www.utilityconnect.net/faq) · verified 2026-10-05 Free to the partner and the resident; Utility Connect is paid by the service providers it connects customers with PMS integrations Not published; ask which PMS marketplaces list it. Property types and portfolio fit Not recorded Website [https://www.utilityconnect.net/](https://www.utilityconnect.net/) Utility Connect is a relocation concierge out of The Colony, Texas. A property manager signs up, sends a logo, and gets a private-label microsite and a dedicated phone number that Utility Connect’s call center answers under the manager’s brand. Residents moving in use it to set up power, water, gas, internet, TV, security and a long tail of home services, and a concierge shops the options and schedules the installs. It sits at the move-in end of the [utility management category](/property-management-software/utility-management/), next to the billing companies but doing a different job: it gets accounts into the resident’s name rather than billing anyone for usage. The facts panel below is rendered from our vendor database with a source and verification date on each entry. ## Who it fits Our database tags no segment for Utility Connect, because its property management page does not name one. The site sells the same concierge to real estate agents, mortgage and title companies, builders, movers, home inspectors and apartment locators, and property management is one partner type among those. In practice the fit is a manager whose residents hold their own utility accounts, which is the normal arrangement in single-family rentals and in apartments that are individually metered by the utility. The problem it addresses is the resident who moves in without power or water in their name, and the leasing office that fields the call. It does not fit an owner who wants to recover master-metered water and sewer costs. Utility Connect does not read meters, allocate a bill or post charges to a ledger. That owner needs a billing company such as [Guardian Water & Power](/vendors/guardian-water-power/). ## Pricing The service is free to the partner and to the resident. Utility Connect’s FAQ says the company is paid by the providers and vendors when it brings them customers. Its property management pages do not say whether any of that money is shared with the manager, so ask. Ask whether there is a revenue share per completed connection, how it is calculated, and how often it pays. Ask whether the concierge earns more on some providers than others and how it keeps that from steering a resident toward a more expensive plan. Ask what happens to the arrangement if you stop sending leads, and whether there is any written agreement at all. ## Integrations The record names no property management system. The integration page lists the ways a lead can reach Utility Connect: a REST API with basic authentication over HTTPS, an embedded widget, a Chrome extension called Sidekick, a daily CSV upload, FTP, and an automated email from your system. That list tells you the work sits on your side. Ask which of those your PMS can do without custom development. Ask whether anyone at Utility Connect has set up a feed from your specific system before, and who maintains it when the PMS changes. Ask how confirmations and account numbers come back to you, since the API documents an application status call but not a push back into your records. ## Limitations and questions to ask A concierge answering your phone number speaks for your company, so ask how agents are trained on your brand and how calls are reviewed. Ask how quickly a resident is contacted after you submit them; the FAQ says it can take until the end of the next business day, which matters for a move-in tomorrow. Ask what data you get back in the campaign dashboard: completion rates by property, by service and by agent. Ask how resident data is handled and whether it is used for anything beyond the services the resident chose. The site says the company has been in business since 2012; ask for references from property managers of your size rather than from the agent and builder side. ## Alternatives The [utility management vendor list](/property-management-software/utility-management/vendors/) shows every vendor in the category with the same sourced facts. The closest matches do the same move-in job. [Citizen Home Solutions](/vendors/citizen-home-solutions/) is free to the manager and resident, names five PMS integrations and pays the manager a commission. [Utility Profit](/vendors/utility-profit/) syncs with the PMS, reminds tenants to activate utilities, and pays a referral share. [Zego](/vendors/zego/) is a resident app and payments platform with a utility product of its own. For billing companies that recover master-metered costs, [the vendor-by-vendor comparison against Conservice](/property-management-software/utility-management/conservice-alternatives/) covers the rest of the field. ## AI visibility The current edition’s numbers sit in the Live from the Index section below, read from the run files each month; the prompts and sources behind them are on the row page it links. ## Live from the Index, October 2026 Utility Connect was named in 4% of runs across 2 engines that answered, rank 26 in utility management . The prompts, sources and movement: [Utility Connect's utility management row](/ai-shortlist-index/utility-management/utility-connect/). ## Is this your company? Utility Connect has not published its property management system integrations or target property types on any page we could verify, so this profile turns those into questions for the buyer. If you work at Utility Connect, claim the profile and add them. Your answers appear as a labeled vendor-supplied section with your verification date; the sourced facts and the Index numbers stay as measured. ## Claim the Utility Connect profile Leave this empty Name Title Work email Company domain Anything the Index should know (aliases, category, corrections) Claim this profile Prefer a call? [Contact](/contact/). Goes to ryan@webpossible.com with this page’s URL and your row attached. Never shared, never sold. See the [privacy policy](/privacy/). Part of [/property-management-software/utility-management/](/property-management-software/utility-management/). Last verified 2026-10-05