TownSq: Features, Pricing and Integrations

TownSq is an HOA and community app on web and mobile, sold to HOA management companies, boards and homeowners. Its homepage describes announcements and a news feed, events, pet registration, a document archive, community websites, requests and violations, and payments, and it sits in the community engagement category with usage numbers on its homepage: 3 million or more active users, 1.3 million or more announcements, 1 million or more events created and 8,800 or more websites created. The about page says the company has served communities worldwide since 2013 and employs more than 400 people. The facts panel below is rendered from our vendor database with a source and verification date on each entry.

Who it fits

The database tags HOA communities. The buyer is a community association management company that wants one resident channel across every association it runs, or a board that has outgrown email and a website nobody updates. The feature list is the association’s daily traffic, announcements, events, requests, violations and payments, rather than the social feed a multifamily vendor leads with, so a board that wants a neighbor marketplace or interest groups should check what the news feed allows before assuming.

A multifamily operator is not the buyer. The apartment side of this category is covered by Flamingo, Cobu, Henri and the branded resident apps.

Pricing

TownSq publishes its prices, per community per month and stepped by community size. Up to 300 units, Pro is $90 a month and Advanced is $145. From 301 to 900 units the two are $180 and $290, and above 900 units $270 and $435. Annual billing saves 10%. Advanced adds audit logs, package control and guest access control over Pro. Enterprise is by quote and adds a personal implementation team and a full community accounting and management system powered by C3. Add-ons are priced per community: the website builder is $10 a month, violations and inspection tracking and architectural review are $20 each, and digital voting is $250 per voting event with a $25 setup fee.

Because the rate is per community, a management company buying for a hundred associations should ask whether a portfolio rate exists and how it moves with association count. The pricing page lists a 30-day trial on a one-year term that auto-renews annually, so ask what notice cancels it. Ask whether the management company or the association pays, and whether homeowner payments carry a per-transaction fee; the Enterprise tier lists homeowner payment processing through ABX and ZPTO.

Integrations

The database record carries no integration entry, because the homepage names no integration in any detail. What the homepage shows is a logo wall headed trusted by companies worldwide: Yardi, CINC Systems, Caliber Software, ATG, VMS and CoreLogic. Two of those, CINC and Caliber, are association accounting systems, and Yardi has an association product, so the question for the demo is exactly what each logo means. Ask whether the owner roster and the assessment balance flow from the accounting system into TownSq, in which direction, and how often. Ask whether a payment made in TownSq posts to the association ledger without re-keying. Ask which of the six logos is a live integration, which is a customer and which is a referral relationship. The Yardi integrations page lists the other vendors that claim a Yardi connection across the property-ops categories.

Limitations and questions to ask

Adoption first. Three million active users across the whole customer base is a total. Ask for the percentage of homeowners registered and active at an association like yours, after a year, and how an active user is counted. Ask what the management company has to do to get owners to register and whether TownSq helps with that.

Delivery second. An HOA buys this because email fails, so ask how announcement delivery is tracked, what an emergency notification looks like on a homeowner’s phone, and whether text messaging is included or billed separately. The pricing page lists Emergency Broadcast as a $20 a month per community add-on, so ask what it adds over a standard announcement.

Governance third. Requests, violations and documents are board business. Ask who can post, who can see a violation, how an architectural request moves through approval, and whether meeting notices and voting meet your bylaws. Ask what the discussion features allow between neighbors and who moderates them.

Portability fourth. Community websites created inside a vendor’s platform stay there. Ask what happens to the website, the document archive and the announcement history if the association or the management company leaves.

Alternatives

The list of community engagement vendors compares every vendor in the category with the same facts. Condo Control adds discussion forums, surveys, e-voting and proxy voting, amenity booking and its own accounting, and publishes plan tiers by unit count. HOA Start is the small-association option, a mobile web app plus community website with published pricing from $39 per month and a free trial. Every other community engagement apps vendor is set side by side on the Livly alternatives page.

How BuildingLink and TownSq compare covers pricing, integrations and fit.

AI visibility

The current edition’s numbers sit in the Live from the Index section below, read from the run files each month; the prompts and sources behind them are on the row page it links.