Aiphone: Features, Pricing and Integrations

Aiphone is an intercom manufacturer, and the product a multifamily buyer looks at is the IX | IXG Series, an IP video intercom for apartments and multi-tenant buildings. The system is built from door stations at the entrances, answering stations for a lobby or guard desk, and the IXG app, which lets a tenant see the visitor, talk, and unlock the door from a phone, or take the call on a standard telephone line instead. AiphoneCloud handles remote programming: call routing, address books, tenant changes and system health checks without a site visit. The product page lists up to 9,999 door stations, 9,999 answering stations and 9,999 mobile apps on one system. In our multifamily access control guide Aiphone sits with the intercom makers rather than the full access platforms, and the facts panel below is rendered from our vendor database with a source and verification date on each entry.

Who it fits

The database tags commercial facilities, and Aiphone’s own market list runs from commercial real estate and corporate campuses to higher education, K-12, healthcare, parking, retail, multi-tenant buildings and multi-family. Aiphone is a hardware brand that serves many building types, and apartments are one of them.

The buyer it fits is an owner or developer who wants a video intercom at the front door that works with the rest of the building’s security stack. The IX line is SIP and ONVIF compliant, which means it can talk to VoIP phone systems, IP cameras, video management software and third-party access control. A building that already has a camera system and a card reader vendor it likes can add Aiphone at the entrance without replacing either.

It fits less well for an operator who wants one vendor for the intercom, the unit locks, the amenity doors and the resident app, with credentials issued from the lease. Aiphone does sell its own AC Nio access control, with local or cloud hosting, but its IXG pages do not describe unit locks or lease-driven credentials, so ask what AC Nio covers at a residential property before you assume it.

Pricing

Pricing is not published. Aiphone’s own buyer’s guide says no subscription-based fees are needed to keep its products online, which sets it apart from vendors in this category that charge a recurring software fee, such as Verkada’s required per-device license or LiftMaster’s myQ Community subscription. Treat that as the starting point for the quote, not the end of it. Ask the integrator for the hardware price per door station and per answering station, and the installation cost. Ask whether the IXG mobile app, the cloud gateway or AiphoneCloud carry any recurring charge at your building size, and get the answer in writing. Ask what the integrator charges for service calls and programming changes, since that is where the ongoing cost of an owned system sits.

Integrations

The database records no property management system integration, and Aiphone’s IXG pages name none. The integrations the company describes are building systems: VoIP providers, IP cameras, video management systems and access control, through SIP and ONVIF. Cloud access vendors list it from their side; ProdataKey, for one, names Aiphone among its video intercom partners.

That leaves the resident directory as a manual job unless the integrator builds something. Ask how a move-in reaches the intercom directory, who updates it at move-out, and how long a former resident can still be called or unlock the door after the lease ends. If the building runs a cloud access platform, ask whether that platform syncs with the PMS and whether Aiphone takes its directory from there.

Limitations and questions to ask

Ask who sells and installs the system in your market, since the company you sign with may be an integrator rather than Aiphone. Ask who supports the system after install, what the warranty covers, and how fast a failed door station is replaced. Ask what still works when the internet is down, since a hardwired intercom and a cloud-connected app behave differently in an outage. Ask how residents without smartphones are handled; the telephone-call option exists, so confirm it is configured. Washington’s ESSB 5937, effective January 2027, requires a non-app key on request, so ask how the intercom pairs with a physical credential at the door. On retrofits, ask what wiring the IXG needs and whether the building’s existing cabling can be reused.

Alternatives

The multifamily access control vendor list puts every vendor side by side with the same sourced facts. ButterflyMX is the cloud video intercom that grew into a full access platform and names five PMS integrations. 2N and Akuvox are two other intercom makers, each with its own resident app and cloud portal. For a buyer weighing the intercom-first approach against the platform vendors, the field beyond ButterflyMX covers the full category.

AI visibility

The current edition’s numbers sit in the Live from the Index section below, read from the run files each month; the prompts and sources behind them are on the row page it links.