DOOR: Features, Pricing and Integrations

DOOR is Latch under a new name. The company sells proprietary smart locks and intercoms with an operating-system layer on top, and it renamed itself DOOR in September 2025 after Nasdaq delisted the stock in 2024; the shares now trade over the counter under the Latch ticker. That history is in the company’s own annual filing and it is part of every evaluation of the product. The facts panel below is rendered from our vendor database with a source URL and verification date on each entry, and the multifamily access control guide puts DOOR in the context of the other vendors.

Who it fits and who it does not

DOOR lists one segment, institutional multifamily. The research notes describe the customer base as Class A urban and high-rise, mostly new construction, which is where a proprietary lock designed into the building from the start makes sense. A developer specifying locks for a 300-unit tower on Yardi or RealPage, who wants the lock, the intercom, and the software from one company, is the buyer.

It does not list small multifamily, single-family rental, student housing, or commercial facilities. An operator with a mixed portfolio, or one who wants to keep the locks already on the doors, is looking at a lock-agnostic platform instead. The DOOR alternatives page is written for that reader.

Pricing

Pricing is not published. Ask for the per-unit hardware figure for the lock, the intercom panel figure, the per-unit software figure, and the minimum. Ask whether the software fee continues if the company changes hands, and what the locks do if it stops. Ask whether the contract is month-to-month or annual.

Integrations

The confirmed PMS list is Yardi, RealPage, Entrata, and AppFolio, per DOOR’s own integrations page. Rent Manager, Buildium, ResMan, and the rest are not on it. The Yardi integrations page shows which other vendors share that connection. Each of those PMS platforms provisions residents in its own portal; ask whether DOOR reads lease dates from the PMS in real time or on a schedule, and which direction the data flows.

Limitations and questions to ask

Start with the corporate question. Ambient Proptech’s piece on proprietary smart locks makes the lock-in argument, and the search interest in alternatives to Latch rose after the delisting. Ask what the hardware does if the software goes away, and whether any other platform can drive the locks.

Then resident experience. Latch residents on Trustpilot describe locks that lag and lockouts that repeat. Lockout resolution is the first reason operators buy access control in NAA’s research, so ask a reference customer how often the site team gets a lockout call and what the fix is. Ask about batteries and expected life at your door count.

Then compliance. In New York, a landlord who blocked the key cylinder behind a Latch lock was sued by older tenants without smartphones. Washington’s ESSB 5937 requires a non-app key on request from January 2027. Ask how a resident who declines the app gets in. DOOR’s own article on retrofitting older buildings is a useful read on two-wire intercoms, mortise versus cylindrical locks, and hallways without Wi-Fi, and those are the install questions to ask if the building is not new.

Alternatives

The proprietary-versus-agnostic argument gets its full hearing in the DOOR and SmartRent comparison. SmartRent is the hub-based incumbent most operators set against it. Zentra is another lock-maker-plus-software option, Allegion’s platform paired with Schlage locks. The alternatives page above lists every vendor.

AI visibility

The 2026-09 edition holds 25 ChatGPT runs for multifamily access control, one per prompt, captured from the ChatGPT app on 19 September 2026. DOOR was named in 43% of runs, on 10 of the 25 prompts, fifth in the category, and door.com drew 11 of 263 citations. It was named first on the prompt from an operator with Latch locks asking what to replace them with, and second, with a cautioned framing, on the SmartRent-versus-DOOR comparison. The live summary above and DOOR’s row in the Index carry the prompts and the sources behind each answer. Whether an answer names the vendor as Latch or as DOOR is recorded per mention, and the alias handling is part of the Index method. What shapes the result is on our page on AI visibility for proptech companies.

Profiles a DOOR buyer usually reads next: SmartRent, ButterflyMX and Zentra.