SmartRent: Features, Pricing and Integrations

SmartRent sells the whole smart-property stack to multifamily: a Z-Wave hub in each unit, the locks on the doors, common-area access, and self-guided tours, run from one platform. Its 2025 annual results report 890,000 units across 3,700 communities, which makes it one of the largest deployments in our multifamily access control guide by that measure. Alloy is its hardware line and SightPlan its operations software. The facts panel below is rendered from our vendor database with a source URL and verification date on each entry.

Who it fits and who it does not

SmartRent lists institutional multifamily, student housing, and single-family rental as its segments. It is built for an operator who wants one vendor across every door in a community and is willing to put a hub in every unit to get it. That is the trade. A regional manager with 5,000 doors on Yardi who wants provisioning, unit locks, thermostats, and tours from one contract is the buyer.

It does not list small multifamily. An owner with a six-unit rehab who wants keyless turnover and per-person codes for cleaners is not the buyer, and should look at the small multifamily page instead. It also does not list commercial facilities, so a mixed-use portfolio needs a second platform on the commercial doors.

Pricing

Pricing is not published. Ask for the per-unit software figure, the per-unit hardware figure for the hub and lock together, the common-area reader cost, and the minimum commitment. Ask whether self-guided tours are priced separately. Ask whether the contract is month-to-month or annual and what happens to the hardware at the end of it.

Integrations

The confirmed PMS list is Yardi, RealPage, Entrata, and ResMan, per SmartRent’s own integration announcement. AppFolio, Rent Manager, and Buildium are not on it, so an operator on any of those should ask whether an integration exists, whether it is in production, and what it syncs. The Yardi integrations page shows which other vendors share that connection. Each of those PMS platforms has its own built-in resident portal and work-order screens; the question is whether SmartRent’s credential provisioning reads lease dates from them in real time or on a schedule.

Limitations and questions to ask

The hub is the first question. Z-Wave needs its own backhaul, and Wi-Fi fails at scale in garden-style layouts, so ask how the hubs connect in a 300-unit community with no hallway Wi-Fi and what the site team maintains. Ask about batteries, the top operational complaint in this category, and the expected life at your door count. Ask what still works during an outage.

Ask about compliance. Washington’s ESSB 5937 requires a non-app key on request from January 2027, and New York has already seen a lawsuit from older tenants after a landlord blocked a key cylinder. Ask how a resident without a smartphone gets in. Ask who owns setup and support, SmartRent or an integrator, and what the response time is when locks lag.

Ask about the 890,000 units. Reference customers at your PMS and your building type are the only way to learn how the platform behaves at turn.

Alternatives

The closest like-for-like is PointCentral, Alarm.com’s platform on a cellular hub rather than Z-Wave, and the SmartRent and PointCentral comparison takes both through the same questions. The proprietary alternative is DOOR, formerly Latch, covered in the DOOR against SmartRent comparison. The SmartRent alternatives page lists the other vendors in the category. SmartRent and Quext compared directly is on one page.

AI visibility

The 2026-09 edition holds 25 ChatGPT runs for multifamily access control, one per prompt, captured from the ChatGPT app on 19 September 2026. SmartRent was named in 65% of runs, on 15 of the 25 prompts, fourth in the category, and smartrent.com tied for the second most-cited domain at 20 of 263 citations. It was named first on the 20,000-unit institutional prompt, the student housing prompt, the build-to-rent prompt and the SmartRent-versus-DOOR comparison. The live summary above and SmartRent’s row in the Index carry the prompts and the sources behind each answer. What determines that result is covered on our page on AI visibility for proptech companies.

Profiles a SmartRent buyer usually reads next: PointCentral, DOOR and Gatewise.